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VITA VOLUNTEER FAQ's - FREQUENTLY ASKED QUESTIONS

Can I use reference materials to complete the test?
Yes! The test is open book and untimed.  You can use forms, instructions, and other reference materials. Publication 4012 (Volunteer Resource Guide) and Publication 17 will be the best reference material for you to successfully complete your test. You should complete the test on your own. It is a disservice to the taxpayers you assist if you gain answers from others. You can always contact us if you need assistance or guidance.

What is the passing score for certification?
The passing score for the test for each course is 80%.

Can I use a nickname in my Account?
No. Your account must match your Drivers license or State Issued ID Name & Address EXACTLY.

Why doesn't my password work?
You will have multiple usernames and passwords to manage, ensure that you are using the right one for the site you are trying to access. Each has a method to reset a lost password:

• LinkLearnCertification.com - click sign in, forgot password
• Practice Lab vita.taxslayerpro.com - enter inital password, then click forgot password / username
• Jennings County United Way Member's Area - click forgot your password?
• Pro Online vita.taxslayerpro.com (after you have certified and been accepted as a volunteer) - if you forgte your password to the tax software you can use the password reset option there or talk to Cheri.

Does the Certification allow me to prepare taxes outside of the VITA program?
No. VITA Certification is strictly limited to preparing returns for the VITA program.

Do I have to take the Basic Exam before I take the Advanced Exam?
No, the Advanced Certification exam includes scenarios from the Basic Certification exam.

What do I do when I pass my certification exam?
After you have successfully completed your certification exam, you will need to electronically sign the Volunteer Agreement in Link & Learn Certification then save a pdf copy of your Volunteer Standards of Conduct Agreement (aka Volunteer Agreement) and upload to us along with your ID.

Can I sign the Volunteer Agreement electronically on Link & Learn website?
Yes. In LinkLearnCertification.com, below the certifications is "Form 13615, Volunteer Agreement". This must be saved and sent to us on the form on the Step-by

What if I do not pass a test on my first attempt?
You are allowed 2 attempts for each test. If you do not pass the first attempt, contact us before taking the second test. The test questions are randomized from the pool of questions from the regular test and retest, resulting in a different test on each attempt. Retest questions are re-worded versions of regular test questions, based on the same scenarios and practice returns already completed in practice lab.

What if I do not complete or pass both certification attempts?
In this event, you can still volunteer with the VITA program as a Greeter, helping to manage appointments etc. Please contact us on how you can be involved.

What if I forget my password for the online test?
On thelogin screen, click the “forgot your password” function to reset your password. 

Will I be able to have both the Link & Learn Taxes test and the Practice Lab open at the same time to go back & forth between screens?
Users can have both screens open but the online test may time-out if there is a period of inactivity.  Volunteers should use the scenario’s in the Form 6744 Test/Retest irs.gov/pub/irs-pdf/f6744.pdf to do the returns in Practice Lab first, then log into the test on linklearncertification.com and answer the test questions.

Do I have to take the certification exam every year?
Yes, because tax law changes every year, volunteers must complete the certification process every year.

What tax year does the test use for answers to the questions?
The Test Booklet and the online test answers will be based on current year tax rates, deductions, and exemptions.

Why is it important to use the Publication 4012, Volunteer Resource Guide for the current Tax Year?
There are test questions that require you to research in Publication 4012, Volunteer Resource Guide for the current Tax Year.  The current Publication 4012 is available in your training materials.

• LinkLearnCertification.com
• Practice Lab vita.taxslayerpro.com (contact us for initial password)
• Volunteer Tax Alerts(VTA) & Quality Site Requirement Alerts(QSRA)
• Form 6744, Test/Retest Booklet
• Form 13206, SPEC Volunteer Assistance Report
• Form 13614-C, Intake/Interview & Quality Review Sheet
• Form 13615, Volunteer Standards of Conduct Agreement
• Form 13715, SPEC Volunteer Site Information Sheet
• Form 14446, Virtual VITA/TCE Taxpayer Consent
• Publication 17, Your Federal Income Tax
• Publication 1084, VITA/TCE Volunteer Site Coordinator Handbook
• Publication 4012, VITA/TCE Volunteer Resource Guide
• Publication 4053, Your Civil Rights are Protected Poster
• Publication 4299, Privacy, Confidentiality, and Civil Rights
• Publication 4396-A, Partner Resource Guide
• Publication 4836 (EN/SP), VITA/TCE Free Tax Programs (VolTax)
• Publication 4491 Volunteer Training Guide 
• Publication 5101, Intake/Interview & Quality Review Training
• Publication 5166, VITA/TCE Volunteer Quality Site Requirements
• vitablog.taxslayerpro.com, TaxSlayer VITA Blog
• VITAresources.net Study Guide
• Prosperity Now VITA Train Training Platform 

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